Using Cisco Click to Call
If your company uses the Cisco® Unified Communications Manager call-processing system, the Cisco Click to Call application will allow you to automatically call co-workers, business partners, and customers from your computer without entering telephone numbers.
Beginning with version 3.15.20.0 of the TMW .NET applications, you can place a call from any field that displays a telephone number. For example, you can place a call from the phone fields in TMW Operations, CRM Right, Inventory Services, and Fuel Dispatch.
Before you can set up Click to Call to work with the TMW .NET applications, you must install these applications on your computer:
• Cisco Unified Personal Communicator
• TMWSuite Add-Ins interface (required only for TMWSuite core applications)
You can install Click to Call on your desktop system if your company uses the Cisco Unified Communications Manager call-processing system and has a Technical Support Services Agreement with Cisco.
Contact your company's phone administrator or system administrator about installing Click to Call on your desktop system.
Note: As a courtesy, TMW provides instructions on using Cisco Click to Call. The information included here is relevant to Cisco Click to Call Version 7.0 using a Windows XP operating system. TMW does not track updates to third party applications. If you are using a later version of Click to Call and/or a different operating system, you should consult the vendor’s user documentation for instructions.
