Remote support tool download

If you are working with our Technical Support team to resolve an issue, you may be asked to download TeamViewer, a tool that allows remote access to your computer, with your permission.

To contact support, please submit a ticket.

Download TeamViewer

  1. Open the TeamViewer download page

  2. TeamViewer should automatically direct you to a download page for your computer’s operating system. If not, select your operating system at the top of the page.

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  3. Click Download QuickSupport to download TeamViewer.

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Install TeamViewer

By default, Windows places Internet downloads in the Downloads folder. To open that folder:

  1. Click the Windows Key + E and click Downloads.

  2. You should see a file titled TeamViewerQS_x64.exe.

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  3. Double-click TeamViewerQS_x64.exe to open TeamViewer.

  4. A Trimble representative will ask for Your ID and Password to connect to your computer to provide support.

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What if I cannot find the download?

It is possible you or your company’s IT administrator changed the folder where Internet downloads are stored. In that case:

  1. Search for TeamViewer in the Windows search bar.

  2. Click TeamViewerQS_x64.exe and click Open to open TeamViewer.