Customer Communication Manager
The Customer Communication Manager (CCM) application acts as an extension for all Appian cloud-based operational solutions, and is used to communicate order status changes, arrival and departure events, and Route exports via configurable SMS or email messages.
Here you will find all of our CCM documents including:
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Product Documents
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User Guides
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Release Notes
Customer Communication Support:
Phone number: 1-800-663-0626
Email: [email protected]
Send us your Ideas!
We deeply value the voices of our customers, and actively seek your insights. We have two Ideas portals where you can submit suggestions for future product enhancements:
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Submission-only portal - Submit ideas without viewing or voting on ideas from other customers (does not require a login)
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Invitation-only portal - Submit ideas as well as view and vote on ideas submitted by other users (requires portal login)
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Request credentials by completing this form
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Submit map improvements or request map data changes here