Mapping, Routing & Navigation Appian Customer Communication Manager Customer Communication Manager Filter by File Types: Documents Online Help Videos The CCM application acts as an extension for all Appian cloud-based operational solutions, and is used to communicate order status changes, arrival and departure events, and Route exports via configurable SMS or email messages. Help and Tutorials Find How-To Videos and Written Documentation Mapping, Routing & Navigation Appian Customer Communication Manager DocumentationCustomer Communication Manager Online Help Still need help? If you have exhausted all above resources and still can't find what you are looking for: Contact Your Support Team