Using the Site and FAQs


Watch our training videos, take our eLearning, or read our online help to learn how to use and navigate Learn.Transportation. For additional answers, check out some FAQs.

 
 

Getting Started with Learn.Transportation

Welcome to the newly redesigned and reimagined Learning Center! We have implemented many new features to improve your experience. Please take our interactive eLearning, watch our short training videos, or read our online help to learn how to use and navigate the site.

Training Videos

 

Online Help

View the site's online help

 

Interactive eLearning

Learn to Use the Learning Center

 

 

Frequently Asked Questions

Please review the materials below to get answers to frequently asked questions about the site.

Why was the Learning Center redesigned?

The Learning Center was redesigned to create a better user experience for our customers, and increase our product documentation and training security. We surveyed our customers to ask what type of educational resources you find the most helpful, and how you prefer to use and access them. We also asked what new features would be most beneficial to you, and what we could do to improve our Learning Center. We worked closely with product experts to reimagine the site to be more user-friendly and faster to search.

I was asked to log into the site when I pressed “F1” in my application. Why did this change?

Because of increased security measures, all clients will be asked to log into the new Learning Center when accessing it from an application or a browser. Once you log in for the first time, we recommend saving your username and password in your browser for quick access.

Is the Learning Center the same thing as the Client Center?

No, the Learning Center and the Client Center are two different sites. The Learning Center is where you can find all our product documentation, training videos, and other educational resources. The Client Center is where you can download new product releases to update your software. You can access the Learning Center from the Client Center menu.

If I didn’t have a Learning Center account on the old website, or I get a message that says “Invalid Email” when I try to login, what should I do?

If you try to login to the Learning Center and see an “Invalid Email” error, it means you do not have a Learning Center account. Registering for an account is easy, and free for all Trimble customers and employees. To register, click the Lock icon in the navigation bar, then click the Register button. Click Request Access Code to receive your company’s code. This access code is unique to each Trimble customer and can be used by anyone else at your company who would like to register for an account.

Once you receive your code, fill in the fields with your information and your individual company email address. Please do not use generic accounts such as admin or dispatcher. You will receive a confirmation email with an account activation link at the address you used to sign up. You must click this link in order to complete registration. If you do not receive your link, please check your spam folder and then contact our team for assistance.

After your profile is confirmed, you can login by browsing to learn.transportation.trimble.com, clicking the Lock icon, entering your email and password, and clicking Login.

What is my profile and why is it important?

Your user profile contains your basic information as well as the applications you are licensed for. This information helps us show you the most relevant documentation and training materials for your job role. You can use this page to update your password, view your specific support contacts, and select or modify your applications.

When you first login, your user profile will probably have some applications already selected. However, it is important for you to check that the selected applications are correct, in case your company has recently purchased additional software from Trimble.

How can I change the support contacts I see in my profile?

The support emails and phone numbers you see in the Support Contacts section of your profile are determined by the applications you are licensed for. If you are licensed for an application that is not selected here, you can select the check box to save it in your profile. After you have completed any changes to your profile, click Save My Profile. You will see additional support information in the Support Contacts section of your profile.

For in-depth instructions on how to use or edit your profile, watch our training videos or read our online help above.

How can I save a learning asset to my profile?

If you need to access a PDF or online help item frequently, you can save it in your profile as a bookmark. Browse to the learning asset page and select the Bookmark icon in the top right corner. When you return to your profile, you will see the bookmarked asset in the “Your Bookmarks” section beneath the Support Contacts section.

To remove a bookmark, simply click the Bookmark icon again on the learning asset.

How do I find information on the site?

The best way to find what you’re looking for is by using the search bar on the Homepage. It is as simple as searching in Google.

Type in the word or phrase you want to search for and press Enter or click the search icon. All available results matching your search criteria will appear beneath the search box.

Tips for searching:

  • You can search for specific phrases by including your search terms in quotes.
  • You can specify that a word must be included by placing a plus '+' sign in front.
  • You can specify that a word must NOT be included by placing a minus '-' sign in front.

Note: The symbols '+' or '-' will not work in quotes. Single or double quotes will operate in the exact same manner.

You can also browse by drilling down into our content if you prefer.

For in-depth instructions on how to use the search or drill-down function, watch our training videos or read our online help above.

How could I restrict my search to only see a certain type of educational content?

We all learn in different ways, so our team offers many of the same training materials as videos or written content. If you prefer to watch a video instead of reading online help, enter your search terms, use the Filter by File Types search filter to deselect Documents and Online Help, and leave Videos selected. Press Enter or click the search icon to view your new results.

For in-depth instructions on how to restrict your search, watch our training videos or read our online help above.

How do I open multiple documents, online help pages, or videos at one time?

If you want to open more than one learning asset at one time, simply right click on the search link or asset name and choose "Open link in new tab."

How can I save a learning asset to my desktop or as a PDF to send to my coworkers or attach to a support case?

Once you open an online help page, click the Print icon in the right-hand corner and choose to print or to save the page as a PDF. Once you open a PDF, click the Print or Download icons in the right-hand corner to print or download as a PDF to your desktop.

You can also bookmark a learning asset in your profile to reference later.

How do I use the “My Apps” filter?

The My Apps filter works with your profile information to show you documentation and training materials related to the applications you are licensed for. If you want to search for “copy an order,” but you only want to see educational materials related to the applications you actually use, you can select the My Apps filter below the search bar to restrict your search. You can add a new application to your profile by selecting the application’s check box.

For in-depth instructions on how to use the search filters or edit your profile, watch our training videos or read our online help above.

Who should I contact with a question about the website?

Please go to learn.transportation.trimble.com/contact-us to send a message to the site admins.

Still have questions?

If you've watched the training videos or reviewed the online help and still can't figure out how to use a feature of the site, please contact our team at TT_Learn@trimble.com.