Changes to TruckMate after-hours support
Trimble is changing the After Hours Support process for TruckMate customers to help us respond to your critical needs as efficiently as possible.
What’s changing
When TruckMate customers call Trimble outside business hours starting February 20, you’ll continue to hear our main greeting. If your issue is critical, you can still press 2 for After Hours Support.
After pressing 2, you’ll now hear this message:
"In order to initiate our after-hours support, please leave a detailed voicemail with your name, your company, the issue you’re experiencing, and a call back number. A support representative on call will be notified and you will receive a call back within 20 minutes."
What’s different
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Instead of being connected directly to a live support representative, you’ll leave a voicemail with the necessary details.
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Our on-call support team will be immediately alerted and will call you back within 20 minutes for all critical issues.
Why this change
This update allows us to ensure your critical issues are routed quickly to the right person, even outside normal hours, and helps us deliver a prompt, effective response.
If you have any questions or concerns, feel free to submit a support case through My Transportation or email [email protected].