Recording/viewing a driver’s history of complaints
The Complaint History window allows you to record detailed information about a complaint against the driver.
With the driver’s profile opened, do one of the following:
-
Click
Complaint in the sheet toolbar. -
Go to Edit > Complaint.
The Complaint History window opens.
If complaint records have already been entered, the window displays one complaint record at a time. If there are multiple records, a scroll bar is displayed to the right. Use the scroll bar to move from one record to another.
Adding a complaint record
To add a complaint record, click Ins in the lower left of the window. Make entries in the following fields:
Driver |
Driver ID. |
Recvd Date |
Date that the complaint was received. Note: This field is required. |
Rcvd By |
Free-form text field to indicate who received the complaint. |
Code |
Code assigned to the type of complaint. Note: The Code options are user-defined in the DrvCmpCd label, accessed in the System Administration application. |
Date Occurred |
The date and time of the incident that caused the complaint. |
Company |
The company of the complaining party. |
Location |
Location where the incident took place. |
Handled By |
Free-form text field to indicate who followed up on the complaint. |
Description |
A free-form text field for describing the complaint in detail. |
Comments |
A free-form text field for recording any comments regarding the complaint. |
The window displays one complaint record at a time. If there are multiple records, a scroll bar is displayed to the right. Use the scroll bar to move from one record to another.