Licensing error codes

This table describes some of the more common licensing errors you may encounter when installing CoPilot.

Error code	Text in CoPilot	Reason for error	How to fix
-720	Unable to complete activation (Error -720)	This is a generic licensing error.	Check with your account administrator or contact our support team to verify your licensing.
-808	No internet connection detected, please check your settings and try again.	The device does not have an internet connection or cannot contact the Trimble Maps servers.	Check the device settings and turn on internet connectivity.
1017	You have used characters within your email address that we cannot support. Please use a different email address (Error 1017)	Invalid email	Try a different email address.
-1102	No licenses assigned. Please contact your administrator. (Error - 1102)	A CoPilot license has not been assigned to the Asset ID you are trying to use to log in to CoPilot.	Check in Account Manager whether the ID has been assigned a license.
-1009	Please check if your email address/Username and Company ID are correct then try again… Error (-1009)	The Asset ID (Email or Username), Company ID, or both, you are trying to use to log in to CoPilot do not exist.	Check in Account Manager whether the ID passed exists in your list of assets.
-TEMP002, -1104	Company account not found. Error (-1104)	The External Account ID and Partner ID combination does not resolve to any account.	Contact us to confirm your partner credentials.
-202		Invalid password	Passwords can be reset in Account Manager.

Error code

Text in CoPilot

Reason for error

How to fix

-720

Unable to complete activation (Error -720)

This is a generic licensing error.

Check with your account administrator or contact our support team to verify your licensing.

-808

No internet connection detected, please check your settings and try again.

The device does not have an internet connection or cannot contact the Trimble Maps servers.

Check the device settings and turn on internet connectivity.

1017

You have used characters within your email address that we cannot support. Please use a different email address (Error 1017)

Invalid email

Try a different email address.

-1102

No licenses assigned. Please contact your administrator. (Error - 1102)

A CoPilot license has not been assigned to the Asset ID you are trying to use to log in to CoPilot.

Check in Account Manager whether the ID has been assigned a license.

-1009

Please check if your email address/Username and Company ID are correct then try again… Error (-1009)

The Asset ID (Email or Username), Company ID, or both, you are trying to use to log in to CoPilot do not exist.

Check in Account Manager whether the ID passed exists in your list of assets.

-TEMP002, -1104

Company account not found. Error (-1104)

The External Account ID and Partner ID combination does not resolve to any account.

-202

Invalid password

Passwords can be reset in Account Manager.