Making selections from drop-down lists
Many user-defined fields in CRMRight display options that your company has set up in the label file. Labels allow your organization to assign its own names to fields and the options those fields display. When you click in such fields, the system displays a list of options.
Use one of these methods to select an item from the list:
• Click on your selection.
• Press the DOWN ARROW and UP ARROW keys to highlight your selection and then press TAB.
• Type the first letter of the option name to display the option in the field. If more than one option begins with the same letter, press the letter until the option appears in the field.
All fields that list label entries have UNKNOWN as the default option. You cannot delete or retire this option. The system requires it as a way to identify records that have not yet been assigned any of the other values in the drop-down list.
Note: System administrators can create or edit options for labels, but the changes are not immediately available. First, you must close and re-open CRMRight.