Cancelling orders

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Use the Orders screen to cancel orders.

  1. Tap menu Menu. If you are using a tablet, skip this step.

  2. Tap Orders.
    The Orders screen opens.

  3. Use one of the search methods to find the needed order.

  4. Tap the order that you want to cancel.
    The Order Details screen opens.

    orderdetail

  5. Tap menuicon.
    The Action Items menu is displayed.

  6. Tap cancelicon Cancel Order.
    The Cancel Order(s) screen opens.

    cancelscreen

    To close this screen without completing the entries, tap CANCEL.

  7. Tap Select reason.
    A window opens.

  8. Tap the reason for cancelling the order and then tap OK.

  9. Tap Enter Requested By and enter your name or company ID.

  10. Tap Comment and enter a comment.

  11. Tap SUBMIT.
    A warning message opens. It asks, "Are you sure you want to cancel order number(s): <Order Number>?"

    To close the warning message window without cancelling the order or orders, tap NO.

  12. Tap YES.
    A success message opens. It states, "The following order number(s) have been cancelled. <Order Number>"

  13. In the success message window, tap OK.
    The Orders screen displays.