Logging into the app

About this topic

  • Audience: Dispatchers

  • Conditions/restrictions:
    The instructions in this topic apply to TMW.Suite Go Dispatch versions 2.5.71 and later. If your app version meets this requirement and you are experiencing issues with logging in, contact your system administrator.

    For information on older app versions, contact Trimble Support.

Logging in for the first time

To log in to the app, you must create a new Trimble Identity (TID) account. You can do this within the app.

  1. With the app open, tap LOGIN WITH TRIMBLE.
    The Trimble Sign In screen opens.

  2. Tap Create an account.
    The Create Account screen opens.

  3. Enter your first name, last name, and a valid email address.

  4. Tap Send Code.
    Trimble Identity sends an email containing a verification code.

  5. Once you receive the code, enter it in the field on the Verify your identity screen. Tap Submit.
    The Account Preferences screen opens.

  6. Enter your account preferences for country, time zone, and language. You also have the option to enable multi-factor authentication.

  7. Tap Submit. If successful, a message appears.

    • It states that an account has been created.

    • It displays a Sign in link. Tap this link to continue using the app.

Logging in after you have created your TID account

  1. With the app open, tap LOGIN WITH TRIMBLE.
    The Trimble Sign In screen opens.

  2. In the Username field, enter your e-mail address. Tap Next.

  3. In the Password field, enter your password.

    Note: If your password does not meet the minimum requirements (see below), you will be prompted to change it. You can also change it by tapping Forgot password? and following the instructions on the screen that opens.

  4. Tap Sign in to continue using the app.

Minimum password requirements

Trimble Identity passwords must meet these minimum requirements:

  • At least 8 characters in length

  • At least one of each:

    • Lower-case letter

    • Upper-case letter

    • Number

    • Any of these special characters: !@#$%^&*+_-

If your password does not currently meet these requirements, you must update it.

  1. With the app open, tap LOGIN WITH TRIMBLE.
    The Trimble Sign In screen opens.

  2. Tap in the Username address field and enter your e-mail address. Tap Next.

  3. Tap Forgot password?.

  4. Follow the instructions on the screen.