CoPilot ID and password

Your CoPilot ID is your unique CoPilot identifier that consists of an email address and a password. It enables you to restore features, previous purchases and settings when you re-install your CoPilot app on a new device or after an update. Plus, it lets us inform you of important updates and is used to verify your account information.

Change your email address

The email address you used to create your CoPilot ID may no longer be in use. For example, it was linked to a previous job; it has been cancelled by the ISP provider, or you simply no longer use this email address. You can still enter the email address and password for your CoPilot ID to activate/restore licenses. However, if this email address is disabled, you will need to replace it with a new valid email address, so that you can keep receiving important communications from CoPilot like password reset emails.

Change your CoPilot ID

You can change the password for your CoPilot ID within the CoPilot app.

  • Tap on n60itNKRZ1IfCPwbS8St 2Qp FkX0my1 g, and go to MyCoPilot nvMiz6DTZ laRSW2pCrKNssyMTJDnMPJoQ > My Account aQ R td0h4Z 8VO3pyzVFwad93QvzCTo1w.

  • Under the section ACCOUNT INFO, the email address you used to create your CoPilot ID will be displayed.

  • Tap the email address to edit.

  • Enter the new email address you wish to use as well as your current password, then tap Done to save changes.

  • You’ll be notified on-screen once your CoPilot ID has been successfully changed.

Change your Password

You can change the password for your CoPilot ID within the CoPilot app.

  • Open the CoPilot app

  • Go to MyCoPilot > MyAccount.

  • Select your existing password which shows as *********

  • You’ll need to type in your current password and then enter and confirm a new one.

Forgot Password?

You can reset your password from within the app.

  • Tap on YCU8SjIzfQP1eQVuP6xc AOE9kW4Jo27qg, and go to MyCoPilot nvMiz6DTZ laRSW2pCrKNssyMTJDnMPJoQ > My Account aQ R td0h4Z 8VO3pyzVFwad93QvzCTo1w.

  • Under Account Info, tap the email address you used to create your CoPilot ID

  • Select Forgot password and then tap Continue

  • You will receive an email with a link to reset your password.

  • If you do not receive the email, please check your Spam/Junk filter(s). Include the address [email protected] as a trusted email sender. If you no longer have access to the email address used for your CoPilot ID, please, contact us.

  • Log in with the new password.

Getting Started - CoPilot Account and Password - Account Password Mismatch

Account Password Mismatch

The reason for this error relates to how your authentication details were synchronised between your app and our server. Please follow these steps:

  • Quit CoPilot.

Android devices: Go to Device Settings > Apps Manager > CoPilot > Storage ; and select Clear Data.

  • iPhone / iPad: Go to Settings > CoPilot and choose License Reset.

  • Launch CoPilot.

  • Log in with your CoPilot ID (generally your email address) and the current password.