Support for CoPilot version 9 ended Oct. 31, 2024
As of Oct. 31, 2024, Trimble no longer provides updates or technical support for the CoPilot version 9 application.
What is happening?
CoPilot 9 was replaced in September 2016 by CoPilot version 10, which includes an enhanced user interface and a wide range of new features that improve driver safety and route compliance, and provide much more efficient route planning and navigation for commercial vehicles. CoPilot version 11 was released for Android devices on Google Play in October 2024.
CoPilot 9 customers who have not yet opted to upgrade to CoPilot 10 are no longer able to request updates or support from our technical support team.
What do I need to do?
The vast majority of CoPilot customers have already upgraded to CoPilot 10. For them, no action is required. If your fleet is still running CoPilot 9 on its devices:
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If you have a subscription to CoPilot, you can upgrade to version 10 at no additional cost.
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If you have a perpetual license for CoPilot 9, you can continue using the app but will no longer receive updates or support. You can purchase an upgrade to CoPilot 10 by contacting your sales representative.
How do I know which version of CoPilot I am using?
On either version, you can go to the Settings menu > About CoPilot screen to view your version.
CoPilot 9 and CoPilot 10 also have very different navigation screens.
CoPilot 10 navigation screen
CoPilot 9 navigation screen
Questions?
Please contact our support team.