Basics for dispatchers

You send load assignments (or trips) to drivers with detailed information about loads, stop locations, orders, driving directions, and much more. Throughout the driver’s trip, you receive a lot of information from the driver. You have many responsibilities and interactions with the TotalMail® system.

You, and any other assigned dispatchers, exchange (send and receive) forms and text messages using TotalMail applications, such as the TotalMail® 2000 Viewer. You exchange this information with your assigned drivers, through their device apps, and with your dispatcher groups.

In this product, text message means an in-app communication like a simple email, not a phone text or instant message.

Devices

All TotalMail-related software that you need is on your computer.

Software

You will use these tools daily:

  • TotalMail 2000 Viewer This is like a simple email program that is customized for you. It interacts with the TotalMail system and connects you to other dispatchers. It pulls data from the various TotalMail databases.

  • TMWSuite® with the TotalMail application The TMWSuite application contains important TotalMail features. They allow you to complete specific tasks within the TMWSuite application.

Do one of these