User Count Exceeded error
User Count Exceeded |Network License
On your host server installation:
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Download appropriate net.dat file on the PC*Miler host machine, save the file (net.dat) to the \App Folder (Default Location: c:\ALK Technologies\PCMILERXX\App, where XX is the version of PC*Miler you are using).
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Open the file pcm_server.log in the App folder and edit all number values for each machine to 0 then save the file. -You can use this pcm_server.log to track your license usage.
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Verify that the root PC*Miler folder permissions on the server have "Domain Users", "Domain Admins", "Authenticated Users", "Users", and "Administrators" set to "Full Control".
Prevention
This issue generally occurs because the users do not have proper rights to grab/release licenses. To avoid this in the future, make sure all users/user groups have Full Control to the PC*Miler share permissions and security on the server.
If you are experiencing frequent License Count issues, it can be a result of one of three things:
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Insufficient number of users - PC*Miler Interactive (UI) and Connect each count as a separate license per usage. If you have 1 user that has PC*Miler Interactive opened and they are also getting mileage and a map in a Truck Management System or 3rd party application, it is possible that 1 user is using 3 licenses at one time.
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Citrix/Terminal Server Usage - If you are using a Citrix or Terminal Server environment, your licenses may not release properly. The PC*Miler Network license was not designed to work in a Citrix/Terminal server environment so there can be issues such as this. We do offer Citrix/Terminal Server licenses that do not experience license count issues. NOTE: If you would like to discuss changing your license type to Citrix/Terminal Server, please contact: 800-377-6453 x1; [email protected]
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Permissions - To properly grab and release licenses from PC*Miler all users and user groups require Full Control to the PC*Miler Share and Security permissions on your server.