Mass deleting user accounts

To delete one or more user accounts simultaneously, follow these steps. You can also delete just one user account at a time by following the steps in Deleting a user account.

This action is permanent. You cannot recover a user record once it has been deleted.

  1. Go to Menu > Security > Work With Users > Mass Delete.
    The Mass Delete page opens.

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  2. Using the Delete checkboxes in the first column, select each user that you want to delete.

  3. Click Delete.
    A message window opens stating, "Are you sure you want to delete the users?".

  4. Click OK to close this message window.

    • The system removes the user(s) and opens the System Message pop up window, which states, "User(s) Successfully Deleted."

    • If an error occurs, the window states, "User(s) Failed to be Deleted" and the selected users remain in the list.

      An error can occur in either of the following instances:

      • The database connection is down.
        Correct and try again.

      • In a multiple-user situation, another administrator deleted the user before you.
        Click Refresh. If the user name is still in the list, try again.

    Note: Click Cancel to close the window without removing the user.

  5. Click Close to exit the window and return to the Mass Delete page.