Reopen orders

You can use the Reopen Order page to reopen these order types:

To open the Re-Open Order page, go to Menu > Setup > Order Setup > Re-Open Order.

For versions earlier than V. 2020.2, go to Menu > Setup > Re-Open Order.

Reopen order overview

The Reopen Order page has two sections:

The following scenarios prevent you from reopening an order:

Field descriptions

Required field: *

Field	Definition
Shop *	Shop ID where the order was created
Order Type *	Order Type Options include: Indirect: Indirect Charge Invoice: Invoice Repair: Repair Order
Order Number *	Order number

Field

Definition

Shop *

Shop ID where the order was created

Order Type *

Order Type

Options include:

Order Number *

Order number

Field descriptions

Field	Definition
Shop	Shop ID where the order was created
Order Type	Order type
Order Number	Order number
Unit	Unit ID Note: This field displays the unit number associated with the order. If the order does not have an associated unit, this field is blank.
Opened	Date and time the order was opened
Closed	Date and time the order was closed
Status	Order’s current status The options include: Accounting: This status indicates that the order has been exported using the accounting export feature. You *cannot* reopen orders in this status. Blank: The order can be reopened. Exported: This status indicates that the order has been exported using the data export feature. You *cannot* reopen orders in this status. Invoiced: This status indicates that the order has been invoiced. You can reopen orders in this status. The system deletes the invoice when the repair order is reopened. Note: This status applies to repair orders *only. Posted:* This status indicates that the order has been posted to a closed period. You *cannot* reopen orders in this status.

Field

Definition

Shop

Shop ID where the order was created

Order Type

Order type

Order Number

Order number

Unit

Unit ID

Note: This field displays the unit number associated with the order. If the order does not have an associated unit, this field is blank.

Opened

Date and time the order was opened

Closed

Date and time the order was closed

Status

Order’s current status

The options include:

Accounting: This status indicates that the order has been exported using the accounting export feature. You cannot reopen orders in this status.
Blank: The order can be reopened.
Exported: This status indicates that the order has been exported using the data export feature. You cannot reopen orders in this status.
Invoiced: This status indicates that the order has been invoiced.

You can reopen orders in this status. The system deletes the invoice when the repair order is reopened.

Note: This status applies to repair orders only.
Posted: This status indicates that the order has been posted to a closed period. You cannot reopen orders in this status.

To reopen an order:

Go to Menu > Setup > Order Setup > Re-Open Order.
For versions earlier than V. 2020.2, go to Menu > Setup > Re-Open Order.
The Reopen Order page opens.
In the Shop field, enter the shop ID.
In the Order Type field, select the order type.
In the Order Number field, enter the order number.

Note: If the Shop master record has been set up to use an order prefix as part of the order number, the order number must be entered using the prefix. For example, 1-00000123456 with the 1- representing the prefix at the shop level.
Click Search.
The order number is displayed in the Orders section.

Note: If the nothing is displayed in the Orders section, verify the order number.

Example
Select the order in the Orders section.
Click Re-Open.
The System Message opens, it says "Order Type Order Number number has been successfully Re-Opened".

Note: If the repair order being reopened has a status of Invoiced, the system will automatically delete the invoice when the repair order is reopened.
Click Close.