Road Calls

These settings are located in the Road Calls section on the Application Options page. To open the Application Options page, go to Menu > Setup > Options > Application Options.

Road Calls
Allow Multiple Road Calls Per Unit
First available in TMT Fleet Maintenance V.2021.2.

Applies to

TMT Fleet Maintenance

Description

You can set whether a unit can have more than one road call in Open status

Options

  • NO (default)
    A unit cannot have more than one open road call.

  • YES
    A unit can have more than one open road call.

Additional notes

This option is available only at the Application level.
Road Calls
Default Road Call Entry Field
First available in TMT Fleet Maintenance V.2021.2.
Before V.2022.1, this option was found under the Client Server Application options.

Applies to

TMT Fleet Maintenance

Description

You can set where the pointer starts when users open the Road Call page: the Unit field or the Driver field. This lets users complete your most important field first.

Options

  • Unit (default)

    When you open the Road Call page, the pointer is in the Unit field.

  • Driver

    When you open the Road Call page, the pointer is in the Driver field.
Road Calls
Do Not Validate Driver Information On Road Call
Before V.2022.1, this option was found under the Client Server Application options.

Applies to

TMT Fleet Maintenance

Description

The Driver Number, Driver Last Name, and Driver First Name fields will no longer be validated and will not offer a driver lookup.

Options

  • NO (default)
    Driver information is validated on Road Call.

  • YES
    Driver information is not validated on Road Call.
Road Calls
Move Call History Log To RO Comments
Before V.2022.1, this option was found under the Client Server Application options.

Applies to

TMT Fleet Maintenance

Description

The call history log will be moved to the RO Comments when the repair order associated with a road call is closed.

Options

  • NO (default)
    Road Call history is not visible in the RO.

  • YES
    The user cannot access the Physical Inventory menu option in Parts Workstation.
Road Calls
Require Driver Number On Road Calls
Before V.2022.1, this option was found under the Client Server Application options.

Applies to

TMT Fleet Maintenance

Description

A road call cannot be created unless the driver number is entered.

Options

  • NO (default)
    A driver number is optional.

  • YES
    A driver number is required on a Road Call.

Additional notes

Since the New PO and PO Search icons are available on the Parts Workstation toolbar without a Parts Department screen with a shop selected, the global option should be checked and then individual shops be unchecked to prevent unauthorized access.

The next three options let you assign colors (blue, yellow, and red) to a number of hours. Together, these options color code the length of open road calls so that you can see which ones have been open the longest.

A road call is white when it is:

  • First opened

  • Closed

  • Complete

If you set all three color times, the road call goes from white to blue, then yellow, and then red. Using all three colors is optional.

Road Calls
Road Call Color Time - Blue
Before V.2022.1, this option was found under the Client Server Application options.

Applies to

TMT Fleet Maintenance

Description

Road Call Color Time - Blue has the lowest rank. You should set it for the smallest number of hours.

Options

  • 0 (default)

  • Number of your choice

Additional notes

To turn off the blue highlight, set Road Call Color Time - Blue to 0.

Example

Assume you set Road Call Color Time - Blue to 2. Once the road call has been open for two hours, it is highlighted in blue. If you have not set up Road Call Color Time - Yellow, the highlight stays blue until the road call is complete or closed.
Road Calls
Road Call Color Time - Yellow
Before V.2022.1, this option was found under the Client Server Application options.

Applies to

TMT Fleet Maintenance

Description

Road Call Color Time - Yellow is second in importance. If you use this option with Road Call Color Time - Blue, you should set it higher than the blue color time.

Options

  • 0 (default)

  • Number of your choice

Additional notes

To turn off the yellow highlight, set Road Call Color Time - Yellow to 0.

Example

Assume you set Road Call Color Time - Blue to 2 and Road Call Color Time - Yellow to 4. Once the road call has been open for two hours, it is highlighted in blue. Once the road has been open for four hours, the program replaces the blue highlight with yellow. If you have not set up Road Call Color Time - Red, the highlight stays yellow until the road call is complete or closed.
Road Calls
Road Call Color Time - Red
Before V.2022.1, this option was found under the Client Server Application options.

Applies to

TMT Fleet Maintenance

Description

Road Call Color Time - Red has the highest rank. You should set it with the highest number of hours.

Options

  • 0 (default)

  • Number of your choice

Additional notes

To turn off the red highlight, set Road Call Color Time - Red to 0.

Example

Assume you have these settings:

  • Road Call Color Time - Blue: 2

  • Road Call Color Time - Yellow: 4

  • Road Call Color Time - Red: 8

Once the road call has been open for two hours, it is highlighted in blue. Once the road call has been open for four hours, the program replaces the blue highlight with yellow. Once the road call has been open for eight hours, the program replaces the yellow highlight with red. The highlight stays red until the road call is complete or closed.