Carrier overview

CarrierHub® is a web-based module for the Trimble Web Products that allows a trucking company or broker to post available loads for third-party carriers on the Internet. In turn, these carriers use CarrierHub to submit requests for the loads that they want to haul and to track and update the progress of assigned loads.

Note: Because the hosting company can set up CarrierHub to meet its own needs, the help topics may display features that your login does not provide.

Terms used in CarrierHub

While working in CarrierHub, you may come across these terms.

Available Loads board

Displays orders that are presented by the company hosting this website to carriers who may want to request them. You, the carrier, view the list of available loads, and then either request or self-assign the load.

Assigned Loads board

Allows you to review the loads assigned to you, from the time they are first assigned, through their completion.

Historical Loads board

Allows you to view a list of the loads you have completed.

View

A set of data restrictions applied to the host company’s site that ensures the boards display only those loads that are appropriate for your company.

Order Number

Dispatch system’s order ID number for the load.

Leg Number

Dispatch system’s ID number for the trip segment.

General process that you will follow when using CarrierHub

The links in this process direct you to the help topics for each step.

  1. Register as a new user.

    The User Registration Information page opens the first time you log into the application. It also appears if your company changes the terms and conditions, requiring you to read and accept them again.

  2. Add or change the information in your user profile.

    Your user account may require periodic maintenance. If necessary, you can update your name, contact information, and security questions in your user profile at any time. To ensure your account security, it is a good policy to change your password periodically. You can also view the Terms and Conditions that you accepted the first time you logged in.

  3. If needed, create additional login accounts for other members of your company.

Features for working with available loads

While on the Available Loads board, you may be allowed to perform any of these tasks:

  • View details for a load, including address, contact, commodity, and reference numbers.

  • Request a load.

  • Self-assign to a load.

  • View paperwork attached to an order.

  • Print a trip sheet.

Features for working with assigned loads

While on the Assigned Loads board, you may be allowed to perform any of these tasks:

  • Look up a list of your assigned loads.

  • Look up a specific assigned load.

  • View details for a load, including address, contact, commodity, and reference numbers.

  • Print a trip sheet.

  • View paperwork.

  • Upload paperwork.

  • Record a check call.

  • Update load and stop information, including commodity information and arrival and departure times.

  • Schedule appointment times.

  • Record a trailer used on a load.

  • View notes about the order.

  • View pay details recorded for a trip.

  • Enter ancillary pay details.

Features for working with completed loads

While on the Historical Loads board, you may be allowed to perform any of these tasks:

  • View stop details.

  • View commodity details.

  • View order or stop reference numbers.

  • Print a trip sheet.

  • View paperwork.

  • View and enter pay details.