Setting up e-mail addresses for event notification

You can set up the system to send your employees event notifications. Once you record an employee’s e-mail address, you can associate it with one or more groups.

As needed, you can manage e-mail addresses by:

Modifying them
Assigning them to different groups
Removing them from the system

Adding an e-mail address

To record the e-mail addresses of employees who are to receive event notifications, follow these steps.

Go to one of the following:
- CarrierHub
  Menu > Configuration > Carrier Configuration > Configure Email Notifications
  The Configure Email Notifications page opens.
  
  Note: The e-mail identifies the load, carrier, and any comments the carrier recorded for the load request.
- eStat
  Menu > Configuration > Customer Configuration > Email Notifications
  The Email Notifications page opens.
In the E-Mail Address field at the top of the page, enter the person’s e-mail address.
Click Add.
A message appears at the top of the page, stating your changes were saved successfully.
Continue with Adding an e-mail address to a group.

Adding an e-mail address to a group

You can send a single notification e-mail to a group of addresses simultaneously. Groups are defined on these pages:

CarrierHub: Group Definition page
eStat: Define Groups page

An e-mail address can belong to more than one group. A user whose e-mail address belongs to more than one group may receive more than one notification e-mail.

To assign e-mail addresses to a group, follow these steps:

Go to one of the following:
- CarrierHub
  Menu > Configuration > Carrier Configuration > Configure Email Notifications
  The Configure Email Notifications page opens.
- eStat
  Menu > Configuration > Customer Configuration > Email Notifications
  The Email Notifications page opens.
In the Active Email Addresses list, click on the e-mail address that you want to add to a group.
Note: You can select only one e-mail address at a time.
Click Assign Groups in eStat or Assign Groups in CarrierHub.
The available groups appear at the bottom of the page.
Select the check box for each group to which the e-mail address should belong.
Each dispatcher whose e-mail address is assigned to a specific group will see the notifications only for orders specified for that group.
Click Save Group Assignments.
A message indicates that the group assignment was successful.

Removing an e-mail address from a group

You define groups on these pages:

CarrierHub: Group Definition page
eStat: Define Groups page

To remove e-mail addresses from a group, follow these steps.

Go to one of the following:
- CarrierHub
  Menu > Configuration > Carrier Configuration > Configure Email Notifications
  The Configure Email Notifications page opens.
- eStat
  Menu > Configuration > Customer Configuration > Email Notifications
  The Email Notifications page opens.
In the Active Email Addresses list, click on an e-mail address that you want to remove from a group.
Click Assign Groups in eStat or Assign Groups in CarrierHub.
The available groups appear at the bottom of the page.
Clear the check box for each group from which the e-mail address should be removed.
Click Save Group Assignments.
A message indicates that the group assignment was successful.

Modifying an e-mail address

To change an e-mail address for event notifications, follow these steps.

Go to one of the following:
- CarrierHub
  Menu > Configuration > Carrier Configuration > Configure Email Notifications
  The Configure Email Notifications page opens.
- eStat
  Menu > Configuration > Customer Configuration > Email Notifications
  The Email Notifications page opens.
In the Active Email Addresses list, click on an e-mail address that you want to modify.
Click Modify Address.
Enter the new e-mail address at the top of the page.
Click Save.
A message indicates that the change was successful.

Deactivating an e-mail address

To remove an e-mail address from the Active Email Addresses notification list, follow these steps.

Go to one of the following:
- CarrierHub
  Menu > Configuration > Carrier Configuration > Configure Email Notifications
  The Configure Email Notifications page opens.
- eStat
  Menu > Configuration > Customer Configuration > Email Notifications
  The Email Notifications page opens.
In the Active Email Addresses list, click the e-mail address that you want to deactivate.
Click Deactivate.
The e-mail address is moved to the Inactive Email Addresses list.

Reactivating an inactive e-mail address

To reinstate inactive e-mail addresses, follow these steps.

Go to one of the following:
- CarrierHub
  Menu > Configuration > Carrier Configuration > Configure Email Notifications.
  The Configure Email Notifications page opens.
- eStat
  Menu > Configuration > Customer Configuration > Email Notifications.
  The Email Notifications page opens.
In the Inactive Email Addresses list, click on the e-mail address that you want to return to the Active Email Addresses notification list.
Click Activate.
The e-mail address is moved to the Active Email Addresses list.

Deleting an e-mail address

To remove an inactive e-mail address permanently, follow these steps. Only inactive e-mail addresses can be deleted.

Go to one of the following:
- CarrierHub
  Menu > Configuration > Carrier Configuration > Configure Email Notifications
  The Configure Email Notifications page opens.
- eStat
  Menu > Configuration > Customer Configuration > Email Notifications
  The Email Notifications page opens.
In the Inactive Email Addresses list, click on the e-mail address that you want to delete.
Click Delete.
A message indicates that the e-mail address was successfully deleted.