Getting started

This section of the help system provides instructions about how to get started in the application.

Most online help topics contain hyperlinks, or jumps, to additional related topics. To return to a previous topic after you clicked a hyperlink, you can right-click anywhere within the topic and, from the shortcut menu, select Back.

Depending on your browser, you can also press ALT+LEFT ARROW (this is a standard keyboard shortcut for Web go back) or BACKSPACE.

Logging into the website

Use this procedure to log into Trimble Web Products. If you do not have a username and password, contact your company’s Trimble Web Products administrator.

  1. On the Login page, enter information into the Username and Password fields.

    Field Definition

    Username

    Enter the username that was provided to you. You can enter either uppercase or lowercase letters.

    Password

    Enter the password that was initially provided to you. Remember that it is case-sensitive. For security reasons, when you enter a password, it displays as a series of dots.

    Note: You can change that initial password after you have successfully logged into Trimble Web Products.

    Remember My Username

    If you want Trimble Web Products to remember your username, select this checkbox. The next time you log in from this computer, your username appears automatically.

    Notes:

    1. You must have cookies enabled for your browser.

    2. If you are using a public computer, you may not want to select this option.

  2. Click Sign In.
    The Trimble Web Products landing page opens.

    Notes:

    1. If this is the first time you are logging in, you must register as a new user.

    2. If your username or password is incorrect, a message appears. Repeat Steps 1 and 2. If you are unable to log in after a specific number of attempts, the system locks you out. You must wait (usually 15 minutes) before you can try again. A message appears informing you when you can log in again. See also Requesting your username and Resetting your password.

After you open Trimble Web Products, if you do not use the keyboard or mouse for longer than the default timeout period, Trimble Web Products stops responding and the Login page reappears.

Requesting your username

If you have forgotten your Trimble Web Products username, you can ask that it be shown to you.

To use this feature, you must have a valid e-mail address and at least one security question and answer selected and saved in My Profile.

  1. On the Login page, click Forgot Username?.

  2. In the Email Address field, enter your e-mail address.

  3. Click Answer Security Questions.
    The page expands to show your first security question.

  4. In the blank field, enter the answer to your security question.
    Note: Answers to security questions are not case-sensitive.

  5. Click Submit Response.

    • If you entered the correct answer, your username is shown.

      Note: You will also receive an e-mail message similar to this: "Your username was recalled by your email. If you did not request this recently on the website please contact your system administrator."

    • If your response is incorrect, and your profile includes more than one security question, the next question appears. Repeat Steps 4 and 5.

    • If you enter invalid answers to all of your security questions, a message indicates that you must contact your Trimble Web Products administrator.

  6. Click Continue.
    The Login page opens.

  7. Enter your username and password and click Sign In.

Resetting your password

If you have forgotten your password, you can ask that your password be reset. You will receive an e-mail message with a link to the Reset Password form.

To use this feature, you must have a valid e-mail address saved in My Profile.

  1. On the Login page, click Forgot Password?
    The Reset Password window opens.

  2. In the User Name field, enter your username.

  3. Click Send Password Reset Email.
    A message indicates an e-mail was sent to your account.

  4. Click the link in the Reset Password Request e-mail message.
    Note: The link in the e-mail message is valid for only a short period, usually 15 minutes. If you miss the window, when you go to the link, click Go To Forgot Password.

  5. Complete the Reset Password form.

    Field Definition

    New Password

    Enter a new password. The administrator sets password requirements, such as length and special characters.

    For security reasons, when you enter a password, it displays as a series of dots.

    Confirm Password

    Enter the new password again.

  6. Click Reset Password.

    One of two things happens:

    • If your new password meets the specified requirements, the landing page opens.

    • If the password does not meet the requirements, a message indicates the changes you must make.

  7. Click Continue.

    On the Login page, enter your username and new password and click Sign In.

Registering as a new user

You cannot use the features unless you indicate that you agree with the terms and conditions of use. The User Registration page opens the first time you log in.

If the terms and conditions of use are changed, the page opens when you log in. You must read and accept the new terms before logging into the application.

You must also select and answer three security questions that are used if you forget your username.

  1. Complete the form.

    Field Definition

    First Name

    Enter your first name.

    Last Name

    Enter your last name.

    Address

    Enter your address, including your city, state, and ZIP Code.

    Email Address

    Enter your company e-mail address.

    Contact Number

    Enter an area code and phone number where you can be contacted.

    Culture Preference

    Choose the type of format you prefer for dates, times, and currency values.

  2. Click on the Terms and Conditions link.

  3. Read the Terms and Conditions and then close the window.

  4. Select the checkbox next to I accept the terms and conditions of use.

  5. Click Submit.
    The User Registration page opens.

  6. Complete the form.

    Passwords help protect against unauthorized use of Trimble Web Products.

    Field Definition

    Current Password

    Enter the password that was initially provided to you. Remember that the password is case-sensitive.

    New Password

    Enter a new password. The administrator sets password requirements, such as length and special characters.

    For security reasons, when you enter a password, it displays as a series of dots.

    Confirm Password

    Re-enter the new password.

    Make a note of the password. It is not stored in the application with your user profile information.

    Security Question

    Security questions and answers are used when you have forgotten your username and would like the system to remind you. These questions and answers assist in verifying that you are an authorized user.

    Up to three sets of security questions are available. Select a question from each one of the sets.

    Your Answer

    An answer text box is available for each set of security questions. Enter the answer to each security question.

    Note: Answers to security questions are not case-sensitive.

    Note: You can change the questions and answers at any time. For more details, see Updating your user profile.

  7. Click Submit.

    The system does one of the following:

    • If your new password meets the specified requirements, the landing page opens.

    • If the password does not meet the requirements, a message indicates the changes you must make.